Jomar Payment Policy

Purchase of Goods

100% Advance payment is required for all purchases.

  • Hardware, Hardware Maintenance Agreements and non-Jomar Hardware Support Agreements
  • Software, Software Maintenance Agreements and non-Jomar Software Support Agreements
  • Hosting services including Cloud Hosting, Web Hosting, Domain Services and SSL products.

Professional Services

Projects – 50% Deposit is required for project-related labor. Balance due at the time of completion of the project. Terms are available for balance due*.

Support – 100% Advance payment is required. Support hours can be purchased in several ways:

  • Prepay* – Pay for any quantity of hours in advance. Labor used will be deducted from the account balance. Labor rate discounts are applied for quantity purchases. No support agreement is required. Service delivered on a best effort, first come, first serve basis.
  • Support Retainer Agreement* – Provides a guaranteed response time for support hours that can be covered by the amount in retention. Each time service is performed, an invoice will be sent for that amount to maintain the minimum retainer amount. Labor rate discounts are applied for all support agreements.
  • Monthly Support Agreement* – Billed monthly for a specified amount of prepaid support hours. The agreements guarantee a response time for available prepaid support hours. Labor rate discounts are applied for all support agreements. Additional support hours will be billed at the same contracted rate and are provided on a best-effort, first come, first serve basis. Hours not used in any given month will be rolled over and may be used at any time in the following 12 months. Hours expire 12 months from the date issued.

Managed and Hosted Services

100% Advance payment is required for managed and hosted services. Terms are available.*

Automatic Recurring Billing (ARB) is required for all hosting products.

*Please contact your account manager for details

Acceptable Forms of Payment

Note: Orders may be delayed until funds have cleared.

*Please contact your account manager for details

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